Upcoming Events

Bob Butella

Effective December 1, Bob Butella will be leaving CLGW. Bob has accepted a position at Sunbeam in Kitchener.

Bob joined CLGW in 1997. I am not sure if at that particular time he started thinking about what legacy he would eventually leave behind. Leaving a legacy is about the significance of our talents and our passion. Bob has always been challenged to balance the bottom line as mandated by the ministry but also within that framework balance creativity with practicality and to strive to instill ownership in every individual at CLGW.Leadership also brings with it a responsibility to do something of significance that makes families, communities, work organizations, and the world a better place than it is today.

During his time with us Bob has provided strong leadership and commitment. He has always taken the time to listen to those who we support and understand the world through their eyes. This is quite obvious as you follow Bob through his day to day activities and watch his interactions with those who we support. His ability to connect is one of his many strengths. During my time working with him I have found him to be a values led person, uncompromising on those strong values. We have been extremely fortunate to have been the beneficiary of his leadership for 18 years. Bob we will miss you! You certainly have left a strong legacy behind.

Bernie Mitchell

Christmas Party (NOTE NEW TIME!)

ALERT ALERT ALERT ALERT – The Christmas Party on December 6th at ARC – 8 Royal Road has a TIME change.   It will now be held from 12:30 to 2:30.   Please note this as you don’t want to show up late and miss Santa or Mrs. Claus!

Thank you

Fern (one of Santa’s helpers)

Childrens Christmas image

2015 Staff Recognition

2015 Staff Recognition


Shift Replacement Group Texting

Please see the following document for an update regarding the Shift Replacement Group Texting process.

Shift Replacement Memo and Procedure

Empire Group Bulletin

Overage Dependant Students

Does your plan include health and dental benefits? If it does and you have employees with dependants over the age of 22 (the regular age at which we terminate coverage) but under age 26 attending college or university on a full-time basis, it’s important you let us know. This will ensure overage dependant students receive uninterrupted health and dental coverage for the duration of their formal education up until they turn age 26.

There is no increase in premiums for continuation of coverage for eligible overage dependant students.

What you need to do

If you are managing the administration of your plan online, you can easily add this information.

Not signed up for the Plan Administrator website? Just go to www.empire.ca and click on the “Group Plan Administrator” link in the “Sign in” section at the bottom right hand corner of the page. Then click on “Request a User ID”.

Alternatively, you can find the “Request for Overage Dependant Student Coverage Form” on our website at www.empire.ca.  You can enclose the completed form with your premium cheque, mail it separately, fax it to 1-888-841-9145 or email it to group.administration@empire.ca.

Post secondary institutions outside of Canada or the United States

For overage dependant students attending an accredited post secondary institution outside of Canada or the United States, contact our Customer Service Unit at 1-800-267-0215 or by email at group.administration@empire.ca and provide the following information:

• insured employee’s name, group and certificate numbers,
• dependant’s name and date of birth,
• name and location (country) of the post secondary institution they will be attending,
• the exact school term start and end dates for the current school year, and
• confirmation that the dependant’s provincial health insurance coverage has been extended.

Once Empire Life approves the information, a confirmation of coverage letter will be sent.

Important information regarding the Travel Emergency Assistance Program

Travel Emergency Assistance applies to an insured dependant who is attending an accredited post secondary institution outside of his province/country of residence if the medical emergency incurred is the result of a sudden and unforeseen sickness or injury.

Travel Emergency Assistance coverage applies only to designated countries and may change from time to time. The insured dependant can visit the Foreign Affairs and International Trade Canada Website at http://www.voyage.gc.ca/countries_pays/menu-eng.asp prior to departure to confirm whether services apply in a specific country.

Important Notes

You need to update us every year, even if a dependant is a returning student. Please note if you are entering the information online this information is also required every year. Coverage for overage dependant students is extended for each school year (September 1 to August 31). The year of graduation coverage will terminate on August 31 or the overage dependant student’s 26th birthday, if earlier.

Please provide this information by August 31, 2015 to ensure there is no interruption in health and dental coverage for overage dependant students. Empire Life must authorize coverage for overage dependant students.

Contact Us

As always, if you have any questions, please contact our Customer Service Unit at 1-800-267-0215, or by email at group.csu@empire.ca.

Manulife Statement Information

Information about Manulife online account statements (pdf)

Empire Benefit Booklets

New benefit booklets from Empire Life will be sent to your home departments within the next week.

Due to the new collective agreement, there were a few changes to this.

  • Physiotherapy and Occupational Therapy was increased from $350.00 per year to $600.00.
  • Dental Fee guide has been updated from 2011 to 2014.
  • Eye exam increased from $50.00 to $85.00 per 24 month visit.
  • Basic Life and Accidental Death & Dismemberment increased from $150,000.00 to $160,000.00 maximum.

If you have any questions, please contact Janice Hacking at 226-314-0828.

Thank You.

Important Information – Travel Emergency Assistance Program

Travel Emergency Assistance Program

Our Travel Emergency Assistance Program* provides your employees with some peace of mind when travelling. In the event of a travel medical emergency, employees can contact our travel assistance partner, Allianz Global Assistance for 24-hour assistance.

* All plans are subject to specific limits and maximums. Employees should review their Benefit Booklet for full coverage details.

Important Reminders

Important reminders for employees planning on travelling outside of Canada:

Check their Benefit Cards prior to travelling for the following information:

  • four-digit Allianz Global Assistance ID Number – 9094*,
  • Group Policy and Certificate Numbers, and
  • Emergency Travel Assistance contact phone numbers.

*Some older Benefit Card versions may not have the four-digit ID number. If the four-digit ID number does not appear on their Benefit Card, employees can write the four-digit number on their cards or go on the Plan Member website and print a new one.

Travel Emergency Assistance applies only to designated countries and may change from time to time. It is the responsibility of the employee to inquire prior to his/her departure whether services apply in the country they are visiting.

For travel updates, employees can visit the Canadian government website at http://travel.gc.ca or call Allianz Global Assistance at the following numbers for pre-travel information:

  • In USA/Canada 1-800-321-9998
  • Elsewhere call collect 519-742-2800

The Travel Emergency Assistance Program covers travel medical emergencies only. Coverage for events such as trip cancellation, loss of luggage and trip interruption is not included under this program. We suggest employees obtain additional coverage for these events.

For more information, click here to access our brochure highlighting the benefits of the Travel Emergency Assistance Program. To assist you, we have also prepared a communication for your employees. Click here to access the employee communication.

Contact Us

As always, if you have any questions, please contact our Customer Service Unit at 1-800-267-0215, or by email at group.csu@empire.ca.


To register with Empire Life to submit your claims on line, please visit the following site:


Under Sign In, click group plan members.

You will be asked for your User ID and password.

Underneath the login box, click on Register Now. Once you accept the disclaimer you will be asked for Group Information and Member Information.

Our Group number is G2993, Division is 001 and your certificate number is your employee number.

Complete your member information.

If you require assistance, please contact Janice Hacking at 226-314-0828 or Angela Bukowski at 226-314-0827

Video Instructions on how to submit a claim: