Travel Emergency Assistance Program
Our Travel Emergency Assistance Program* provides your employees with some peace of mind when travelling. In the event of a travel medical emergency, employees can contact our travel assistance partner, Allianz Global Assistance for 24-hour assistance.
* All plans are subject to specific limits and maximums. Employees should review their Benefit Booklet for full coverage details.
Important reminders for employees planning on travelling outside of Canada:
Check their Benefit Cards prior to travelling for the following information:
*Some older Benefit Card versions may not have the four-digit ID number. If the four-digit ID number does not appear on their Benefit Card, employees can write the four-digit number on their cards or go on the Plan Member website and print a new one.
Travel Emergency Assistance applies only to designated countries and may change from time to time. It is the responsibility of the employee to inquire prior to his/her departure whether services apply in the country they are visiting.
For travel updates, employees can visit the Canadian government website at http://travel.gc.ca or call Allianz Global Assistance at the following numbers for pre-travel information:
The Travel Emergency Assistance Program covers travel medical emergencies only. Coverage for events such as trip cancellation, loss of luggage and trip interruption is not included under this program. We suggest employees obtain additional coverage for these events.
For more information, click here to access our brochure highlighting the benefits of the Travel Emergency Assistance Program. To assist you, we have also prepared a communication for your employees. Click here to access the employee communication.
As always, if you have any questions, please contact our Customer Service Unit at 1-800-267-0215, or by email at firstname.lastname@example.org.
If you have not registered on Total Access you will have to do so to access your T4.
All terminated employees, employees on leave or recent new hires will have their T4’s mailed to their home address.
To register with Empire Life to submit your claims on line, please visit the following site:
Under Sign In, click group plan members.
You will be asked for your User ID and password.
Underneath the login box, click on Register Now. Once you accept the disclaimer you will be asked for Group Information and Member Information.
Our Group number is G2993, Division is 001 and your certificate number is your employee number.
Complete your member information.
If you require assistance, please contact Janice Hacking at 226-314-0828 or Angela Bukowski at 226-314-0827
Video Instructions on how to submit a claim:
When logging into Ezlabor to record your time, you can also view your timecard.
By viewing your timecard, you can ensure that all your hours worked have been entered and approved by viewing the current pay period range. By checking this, particularly at the end of a pay period, you will know your hours have all been recorded and there should be no need for “missed shifts” not being paid.
Full time staff can also view sick and vacation bank accruals by clicking on the My Benefits tab.
By selecting the My Info tab, you can check your personal information and ensure your address is correct.