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Important Information – Travel Emergency Assistance Program

Travel Emergency Assistance Program

Our Travel Emergency Assistance Program* provides your employees with some peace of mind when travelling. In the event of a travel medical emergency, employees can contact our travel assistance partner, Allianz Global Assistance for 24-hour assistance.

* All plans are subject to specific limits and maximums. Employees should review their Benefit Booklet for full coverage details.

Important Reminders

Important reminders for employees planning on travelling outside of Canada:

Check their Benefit Cards prior to travelling for the following information:

  • four-digit Allianz Global Assistance ID Number – 9094*,
  • Group Policy and Certificate Numbers, and
  • Emergency Travel Assistance contact phone numbers.

*Some older Benefit Card versions may not have the four-digit ID number. If the four-digit ID number does not appear on their Benefit Card, employees can write the four-digit number on their cards or go on the Plan Member website and print a new one.

Travel Emergency Assistance applies only to designated countries and may change from time to time. It is the responsibility of the employee to inquire prior to his/her departure whether services apply in the country they are visiting.

For travel updates, employees can visit the Canadian government website at or call Allianz Global Assistance at the following numbers for pre-travel information:

  • In USA/Canada 1-800-321-9998
  • Elsewhere call collect 519-742-2800

The Travel Emergency Assistance Program covers travel medical emergencies only. Coverage for events such as trip cancellation, loss of luggage and trip interruption is not included under this program. We suggest employees obtain additional coverage for these events.

For more information, click here to access our brochure highlighting the benefits of the Travel Emergency Assistance Program. To assist you, we have also prepared a communication for your employees. Click here to access the employee communication.

Contact Us

As always, if you have any questions, please contact our Customer Service Unit at 1-800-267-0215, or by email at

CW CNSC Coordinator Job Posting

CW CNSC Coordinator Job Posting

T4’s are now available on Total Access

If you have not registered on Total Access you will have to do so to access your T4.

All terminated employees, employees on leave or recent new hires will have their T4’s mailed to their home address.

GAP Foodbank

New Date: Feb 24 2015

Due to the reconstruction taking place in the dogpound in March we are running the Food bank on Feb 24 instead of Mar. 3

Donations to the Food bank will still be received while construction is taking place. Any and all donations are gratefully accepted.

Special Olympics Bowl A Thon

Special Olympics Bowl A Thon Feb 15, 2-4 at Woodlawn Bowl, Woodlawn Road.
Challenge out to all group homes to form a team of 6. Minimum of $50 per person in donations requested to be collected. All funds raised will go to support Special Olympics teams in Guelph and Wellington County.
Bob Butella will donate a prize to the group home team with the highest score.

Contact John Rawson for more info. 519-277-2568 or by email


To register with Empire Life to submit your claims on line, please visit the following site:

Under Sign In, click group plan members.

You will be asked for your User ID and password.

Underneath the login box, click on Register Now. Once you accept the disclaimer you will be asked for Group Information and Member Information.

Our Group number is G2993, Division is 001 and your certificate number is your employee number.

Complete your member information.

If you require assistance, please contact Janice Hacking at 226-314-0828 or Angela Bukowski at 226-314-0827

Video Instructions on how to submit a claim:

Planning on travel outside of Canada?

Please view the attached link regarding our Travel Emergency Assistance Program

Staff and Ezlabor

When logging into Ezlabor to record your time, you can also view your timecard.

By viewing your timecard, you can ensure that all your hours worked have been entered and approved by viewing the current pay period range.  By checking this, particularly at the end of a pay period, you will know your hours have all been recorded and there should be no need for “missed shifts” not being paid.

Full time staff can also view sick and vacation bank accruals by clicking on the My Benefits tab.

By selecting the My Info tab, you can check your personal information and ensure your address is correct.

If it needs to be updated please email or